Terms & Conditions
Order acceptance and the completion of the contract between you and youressentialstore will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.
Risk of loss and damage of products passes to you on the date when the products are delivered.
If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.
When you register or place an order with us, we gather a little information about you to help us provide a better service to you now and in future:
When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.
We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.
We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time. We may also contact you with offers that we think may be of interest to you. If you do not wish to hear from us please contact our customer services team at any time. Please be assured we will not share details with any third party for marketing purposes.
The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. All your personal details are protected to the highest standards and treated as strictly confidential in line with the latest Data Protection and Consumer Legislation.
It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects.
And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Please notify us immediately of any changes: By Email:firstname.lastname@example.org
Our Security Policy
Our site uses high level SSL (Secure Socket Layer) encryption technology which is the most advanced security software currently available for online transactions. We have a server certificate known as Thawte Security Certificate. We use a secure transaction system from Thawte to encrypt and thus protect your credit card details so it is virtually impossible for unauthorised parties to read any information that you send us. This is a powerful tool which secures your transaction details with us.
In addition we are enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including MasterCard and Visa.
Refund & Returns Policy
If you wish to return an item due to any reason, you must contact us within 24 hours of receiving the item. Please note that you will be responsible for the postal costs of returning the item. For unwanted items, you may send the item back at your own cost and we will refund you less our handling charges and our sending out carriage costs (Standard handling charge is 10%). The item must be returned UNOPENED and in its original packaging in RE-SELLABLE condition. We reserve the right to decline a refund if the item has been used, tampered with or OPEN AND REPACKED. If we receive the item NOT in a re-sellable condition, we are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you. We will consider a transaction completed if the item is delivered to the given address.